Responding to Fraud Concerns

What you’ll learn

• Five principles for responding when fraud comes up, so you sound credible instead of defensive
• The concrete trust signals a legitimate hospice can volunteer, and where to point people to verify them
• The red flags families may be concerned by, and how to be the opposite of each
• What to do when your own star rating or CAHPS scores aren’t yet where you want them
• Ready-to-adapt language for the questions you will actually hear